Assistant Store Manager Cheshire Oaks | ESPA

 

Life at THG BEAUTY 

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team. 

ESPA  

Guided by 30 years' experience ESPA’s luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home. 

Why be an Assistant ESPA Store Manager?  

This is an incredibly exciting opportunity to join the brand of ESPA as a Store Manager in our brand new Cheshire Oaks store. The role of the Assistant Store Manager is to inspire and educate the retail team and is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience whilst occasionally stepping into role of Store Manager where required. 

 

As an Assistant Store Manager for ESPA, you will: 

Service 

• Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers. 

• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. 

• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.  

• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list. 

Sales 

• Lead the team to achieve set retail financial goals and KPI’s.  

• Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.  

• Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.  

• Plan and execute events, connecting with local business’ and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. 

People 

• Lead by example on the shop floor at all times.  

• Will act as the stores Duty Manager as required and lead the team, service and sales. 

• Engage and inspire the in store team daily to deliver world class service.  

• Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.  

• Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.  

• Support HR conversations and handle difficult conversations professionally and respectfully with courage.  

Operational Excellence  

• Adhere to all procedures and H&S regulations.  

• Ensure perfect store standards including top hygiene standards in all areas. 

• Update and maintain VM of all brands. 

• Complete all audits in line with deadlines.  

• Strong communication to the team, HQ and all brand representatives. 

• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.  

• Proactively support the management of LP to minimise shrinkage. 
  
  

What skills & experience do I need to be a ESPA Assistant Store Manager?
  

• Experience of retail management essential. 

• Minimum 2 years Beauty experience essential.  

• Knowledge & understanding of the ESPA brand and product mix  

• Experience working in a FSS environment preferred. 

• Highly organised with strong communication skills. 

• Full availability including weekends and bank holidays is imperative. 

• Experience of using Excel, Outlook and Teams.