CCTV Control Room Supervisor

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About Security and Loss Prevention and the Role

As the CCTV Control Room Supervisor, you will play a crucial role in ensuring the safety and security of our personnel, assets, and operations worldwide, with a specific emphasis on Travel Risk Management. We're looking for an individual with a "can-do" attitude, who isn't afraid to roll up their sleeves and get hands-on. You will lead a team of security professionals, overseeing and coordinating security efforts to mitigate risks and respond effectively to incidents.

Responsibilities:

• Supervise day-to-day operations of the Global Security Operations Centre (GSOC) and its staff.
• Develop and implement policies, procedures, and protocols for effective security operations.
• Manage travel risk management initiatives to ensure the safety and security of personnel during travel.
• Gather and analyse intelligence to proactively identify potential security threats.
• Monitor alarms and video surveillance systems for timely response to security incidents.
• Conduct regular training sessions for GSOC staff to enhance skills and knowledge.
• Maintain accurate records and reports related to security incidents and operational activities.
• Implement crisis management procedures and lead response efforts during emergencies.
• Stay updated on emerging security trends and technologies to continuously improve GSOC operations.

Requirements:

• Proven experience in supervisory roles within a security operations environment.
• Previous experience in a control room environment.
• Holds an in-date CCTV SIA License.
• Is interested in continued learning, specifically around Intelligence Operations.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.