Internal Communications & Engagement Manager

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. 

About the Role

We’re looking for an Internal Communications & Engagement Manager to shape and deliver our internal communications strategy, using the power of effective communication to drive employee engagement and support the delivery of THG’s strategic goals.

Reporting to the Head of Employer Brand, you’ll play an integral role in enhancing employee engagement and ensuring that our internal communications are clear, consistent, and engaging. You’ll work closely with senior leadership and teams across the business to develop and implement communication plans than inform, inspire, engage, and connect our colleagues all over the world.

Responsibilities:

• Shape and deliver a global internal communications strategy that spans all areas of the Group, from strategic updates and brand news to Diversity & Inclusion and Sustainability.
• Work with a variety of teams to create and deliver communications campaigns that drive employee engagement and promote THG’s Employee Value Proposition (EVP).
• Develop a detailed editorial calendar to execute in collaboration with the wider team, some of which can be tailored for external communications.
• Refine THG’s tone of voice so that it reflects our vibrant and dynamic culture.
• Work with key stakeholders across the business, offering best practice communications guidance and support in cascading business messaging.
• Oversee our internal communications channels, ensuring they’re accessible and up to date.
• Write and proofread different types of copy – informative, engaging, educational, inspirational.
• Take a data-driven approach to measure the effectiveness of internal communications and identify opportunities for improvement.
• Stay updated on industry trends and best practices in internal communications and employee engagement.
• Manage and mentor one member of the team.

Requirements:

• 3+ years in internal communications or a similar role.
• Management experience.
• Exceptional writing, editing, and proof-reading skills.
• Strong project management and organisational skills.
• Ability to work collaboratively with a variety of teams and senior leaders and demonstrate strong stakeholder management skills.
• Proficiency in using communication tools and platforms (e.g. Canva, Figma, PowerPoint, SharePoint).
• Knowledge of change management principles and practices.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.