National Account Manager – UK Retail

National Account Manager UK Retail - Myprotein

Reporting: Commercial Director 

Location: Manchester HQ, ICON, WA15 0AF

About Nutrition 

Led by the world's largest online sports nutrition brand, Myprotein, THG Nutrition is a group of digital-first brands spanning the nutrition and wellness space. 

Its vertically integrated model allows for the business to expand and operate in complementary markets to sports nutrition such as vegan products, vitamins, bars, snacks, and activewear, all within the online and digital space in key markets including the UK and Asia. 

Why be a National Account Manager at Myprotein?
Ready to take your career to the next level with one of the world’s leading sports nutrition brands? As a National Account Manager for UK Retail at Myprotein, you’ll play a key role in driving high-growth opportunities across top-tier grocery customers. You’ll be responsible for a high-value P&L, shaping the B2B retail strategy and unlocking new potential in a fast-paced, performance-driven environment. This is your chance to make a real impact on a brand at the forefront of health and wellness, backed by the scale and innovation of THG Nutrition.

As a National Account Manager you will:

• Take responsibility for an individual portfolio of UK Convenience accounts - ensuring that company profitability, customer requirements and individual growth targets are met.
• Ownership & responsibility for the achievement of the key commercial objectives within a specified customer(s) and overall strategy by establishing and pro-actively managing relationships at multiple levels.
• Continual evaluation of customer product mix to drive improved profitability (PPU) incorporating initiatives from marketing such as complexity reduction and cost of product recommendation
• Development and ongoing management of customer joint business plans where relevant, ensuring that these are aligned to business priorities
• Taking the lead with buyers to secure the optimum distribution level & fixture space for all supplied products (focusing specifically on the biggest & most profitable skus)
• Management of customer relationships and internal relationships across multiple departments (commercial, technical, product development) to optimise results in a complex matrix structure
• Ensuring forecast accuracy is in line with account targets and working collaboratively with the demand planner to implement necessary changes, leading to a volume forecast that supports delivery of CSL & stock targets and informs the businesses financial planning cycle
• Annually review customer account plans as part of the budgeting process for the following year.
• Implement an agreed promotional plan within defined trade investment budgets.
• Evaluate promotional effectiveness to ensure the most efficient use of promotional expenditure.
• Provide the business with accurate rolling monthly sales forecasts.
• Deliver and rationalise an accurate monthly demand plan

What skills and experience do I need for this role?

To thrive as a National Account Manager at Myprotein, you’ll ideally bring:

• 3+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector
• Strong understanding of the UK retail landscape, with a proven track record of delivering commercial growth
• Knowledge or genuine interest in sports nutrition, health, or wellness products
• Excellent communication and presentation skills, with the ability to influence internal and external stakeholders
• Strong analytical and problem-solving abilities, with confidence in using data to drive decisions
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
• Collaborative and relationship-focused, with experience building and maintaining key customer partnerships
• A proactive, solutions-oriented mindset with the drive to take ownership and lead initiatives

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service