Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA

 

Life at THG BEAUTY 

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team. 

ESPA  

Guided by 30 years' experience ESPA’s luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home. 

Why be an ESPA Retail Assistant?  

This is an incredibly exciting opportunity to join the brand of ESPA as a Retail Assistant in our brand new Cheshire Oaks store. The Retail Assistant is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. 

 

As an ESPA Retail Assistant, you will: 

Service 

• Provides world class level of customer service and product knowledge to all customers at all times.  

• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. 

• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.  

• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list 

• Support and be involved in events internally and externally. 

Sales 

• Achieve personal set goals and KPI’s  

• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.  

• Drive service, sales, loyalty and appointments with customers. 

Operational Excellence  

• Always a positive, professional and dynamic team member. 

• Ensure perfect store standards including top hygiene standards in all areas. 

• Assist in the update and maintain VM of all brands  

 

What experience & skills do I need for this role?   

• Beauty retail experience preferred but not essential  

• Strong passion for ESPA and customer service essential  

• An ‘always on’ approach when at work. 

• Strong beauty knowledge and makeup application to self and others. 

• Strong communication skills 

• Full availability including weekends and bank holidays is imperative