Spa Manager

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

We are recruiting for an Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.

We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintain the highest standard of professionalism in all areas of the operation and ensure all treatments are carried out to our world-class standards.

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the role

Management of the spa and gym
To monitor spa and treatment standards and implement corrective action/training where required.
Driving the team's performance.
To deliver exceptional treatments and hosting spa guests.
High standards of presentation and cleanliness are maintained at all times by the team.
Delivering brand standards
Overseeing ordering and stock taking
Ensuring guest journey from booking in clients and to their treatments is a seamless
Driving spa financial targets

Requirements

Specific experience within a spa/health club environment
Qualified to NVQ level 3 or equivalent
Experience with ESPA and Elemis is preferred but not essential
Impeccable attention to detail and customer service experience
Proven experience working as part of a successful team with excellent interpersonal skills
A natural and engaging leader

Benefits

Competitive Salary
Discounts across THG Brands (LookFantastic, MyProtein and many more)
50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
Onsite doctor
Onsite physio

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Spa Manager

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