Spa Manager

Life at THG Experience  

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

About the role

We are recruiting for an experienced Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.

We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintain the highest standard of professionalism in all areas of the operation and ensure all treatments are carried out to our world-class standards.

What's in it for You?

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

As a Spa Manager you'll: 

• Oversee the day to day management of our spa and gym, including leading and inspiring a dedicated team.
• Take charge of financial performance, driving revenue and achieving spa targets.
• Deliver brand standards and ensure every guest interaction reflects the luxury of King Street Townhouse.
• Monitor spa and treatment standards and implement corrective action & training where required.
• Ensuring guest journey from booking in clients and to their treatments is a seamless
• Driving the team's performance, arranging weekly rota.
• Making sure high standards of presentation and cleanliness are maintained at all times by the team.
• Deliver exceptional treatments and hosting spa guests.
• Overseeing ordering and stock taking.

What Skills and Experience do I need for this role?

• Specific experience within a spa or health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• A natural and engaging leader