Spa Therapist - King Street Townhouse Hotel & Spa

Life at THG Experience  

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

About the role

We are currently is seeking a Spa Therapist to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

What's in it for You?

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

As a Spa Therapist you'll: 

• Greet guests at reception to deliver a memorable experience
• Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
  
• Maintain a professional, clean environment ensuring that our guests/members are comfortable
  
• Fully understand existing treatments and procedures to effectively deliver a world class service
  
• Ensure that all treatment rooms are prepared and fit for purpose
  
• Attend weekly/monthly team meetings and events
  
• Deliver exceptional aftercare and retail recommendations to all clientele
  
• High standards of presentation and cleanliness are maintained at all times
  
• Delivering brand standards
  
• Booking in clients and taking phone calls
  
• Achieving treatment and retail targets

What Skills and Experience do I need for this role? 

• Specific experience within a spa/health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• Knowledge in our brands NVQ level 3 beauty therapy or equivalent
• Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities