Credit Controller - Ingenuity

Location: Icon 1, WA15 0AF

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. 

About Finance at THG

Finance at THG is a dynamic and evolving team, covering everything from accounts receivable and payable to treasury, tax, internal audit and dedicated commercial teams for each division: Beauty, Tech, Consumer, Health, and Brands. As THG grows and takes on new ventures, our finance team supports every step of the way. Our team thrives on driving change, adaptability, and resourcefulness, maintaining financial control and profitability. 

About the Role

We are seeking a Credit Controller to join our growing Ingenuity business area. Reporting to the Transactions Team Leader, you will be responsible for ensuring the end-to-end processing of B2B customer billing, supplier invoices, and credit control is carried out accurately and efficiently to maximise cash and minimise risk. As a subject matter expert, you will act as a point of reference for activities related to customer and supplier transactional finance and ensure that related processes are executed in line with group procedures and audit requirements.

Responsibilities:

• Process B2B customer invoices and credit notes accurately and in a timely manner in accordance with HMRC VAT regulations, company guidelines, and SLAs.
• Post customer receipts daily into the ledger and allocate invoices accurately according to remittance advices and SLAs.
• Send customer invoices via email once posted and upload to portals where required according to SLAs.
• Ensure all AP documents are processed and paid within the expected timeframe.
• Provide support to internal stakeholders and act as the first point of reference to resolve any queries coming through the relevant mailbox, handling all queries efficiently and effectively to ensure all SLAs and KPIs are met.
• Perform key account reconciliations and query resolution.
• Debt chasing and key account management.
• Develop and maintain excellent working relationships with external customers, suppliers, internal stakeholders, and wider finance teams.
• Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Team Leader.
• Drive a change mentality within the Transactions Team and wider business to enhance better working relationships and positive working behaviors.
• Support with audit requests at any given time.
• Any other ad-hoc duties as required.

Requirements:

• Degree qualified in a relevant subject (or equivalent).
• Fluent in English verbal and written. Another European language (French, Polish, Swedish, German) would be an advantage.
• Good knowledge and understanding of Accounts Receivable, Accounts Payable, and Credit Control processes.
• Experience of processing a high volume of invoices/credits in multiple currencies.
• Good knowledge and understanding of VAT requirements.
• Solid working knowledge of Microsoft Word, ACCESS, Outlook, and Excel (Understanding V-Lookup, Pivot, and Functions an advantage).
• Knowledge of SAGE X3 advantageous or any other ERP systems.
• Track record of consistently hitting high performing standards and deadlines.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 20 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.