CRM Executive Luxury Fashion

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Life at THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Click here to learn more about life at THG.

Why be a CRM Executive at THG?

The CRM Executive will plan, support, and implement our multi-channel CRM programme, driving customer engagement and retention through email, SMS, and our app. This role is perfect for someone who thrives in a fast-paced environment and is passionate about customer interaction and marketing. The role will be focused on 4 sites; Coggles, The Hut, Allsole & MyBag.

As CRM Executive, you’ll:

Manage day-to-day CRM campaigns, including building, briefing, production, and delivery of selected campaigns. 
Develop and implement a testing strategy to optimise the performance of email, SMS, and app communications. 
Collaborate with the Senior CRM Executive and marketing team to execute a dynamic and personalised CRM strategy, engaging customers at various stages of their purchasing journey. 
Produce and assist with the preparation of weekly, monthly, and quarterly reports to track CRM performance and identify areas for improvement. 
Work closely with our in-house creative team to develop compelling marketing materials, ensuring the creative elements of email campaigns are visually engaging and effective.

Requirements:

Proven experience in CRM or a related marketing role (min 1+ years) 
Strong understanding of CRM principles and practices. 
Excellent project management skills with the ability to manage multiple campaigns simultaneously. 
Proficiency in CRM software and tools. 
Analytical mindset with the ability to interpret data and make data-driven decisions. 
Strong communication skills, both written and verbal. 
Ability to collaborate effectively with cross-functional teams. 
Creative flair with an eye for design and detail.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

CRM Executive Luxury Fashion | TheHut.com

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