Customer Service - L3, Apprenticeship Programme 2024
Job Category
Customer Services & Customer Experience
Division
Early Careers
Location
UK, Northwich
Job Type
Apprentice
About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Apprenticeship Programme:
Qualification - Level 3 Customer Service
Duration – Typically 12-18 months
Location - Gadbrook Park, Northwich, CW9 7RA (Office Based)
Hours - 37.5 per week.
Shifts - 8am-4pm / 12pm-8pm. Including a 1 in every 3 weekend.
Salary - £16,200 PA.
Apprenticeship Start Date - October 2024.
Are you passionate about delivering exceptional customer service and looking to grow your career in a dynamic, fast-paced environment? We have an exciting opportunity for you!
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, assisting with a wide range of inquiries - from product advice to resolving order issues. You’ll engage with customers across various communication channels, including Live Chat, Phone, Email, and Social Media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you'll receive, helping you master what it takes to provide exceptional service. In addition, you'll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience our products first-hand.
Key Responsibilities:
- Provide expert support and advice to customers across multiple channels.
- Resolve product and order queries efficiently and professionally.
- Collaborate with team members and different departments to enhance overall customer experience.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Apprenticeship Opportunity: In addition to your day-to-day role, you’ll be working towards a Level 3 qualification in Customer Service. You’ll have dedicated time during working hours to focus on your apprenticeship, taking ownership of your development while gaining valuable, hands-on experience in the field.
What's included?
- Dedicated apprenticeship coach and support from your managers.
- 6 hours off the job learning and dedicated time each week to focus on your apprenticeship.
- 12-18 month development programme throughout THG journey.
- Fun work events throughout the year.
- Apprentice event days.
- Free lunches for all apprentices.
- A Level 3 Qualification in Customer Service.
Requirements:
- You must have a minimum of grade 4/C in both Maths & English.
So, if you’re ready to join a fast paced, fun and professional work place... We're ready for you!
Being Part of THG Orbit:
We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate.
Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms...
Benefits:
- Staff discounts on THG brands and Hale Country Club
- Employee Saving Scheme
- Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness support.
- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities
- Private Pension Scheme
- 25 days annual leave
- Buy back your time scheme
- Birthday leave
- 2 days of volunteer leave
- Free parking
- Tech Scheme
- Localised engagement activities. Eg, Netball/Football tournaments
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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