Events Coordinator - King Street Townhouse Hotel (full time)

 

JOB DESCRIPTION: 

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 37.5 hours per week, Monday - Friday (9.00am - 5.00pm)
Salary: Competitive, reflecting your skills and experience

We are currently recruiting for an experienced Events Coordinator to join us at King Street Townhouse Hotel. You will manage all enquiries for Meetings & Events (phone, email, online portals), from initial enquiry stage to finalising event details.  

M&E Coordinator will work closely with M&E Sales Manager and Revenue Team to maximise on revenue opportunities, spot and analyse market trends, through a proactive approach to client needs. He/she will also work closely with the hotel team and ensure bookings are completed to the highest standard with great attention to detail, in order to guarantee a smooth running of the event for the operations team and excellent guest experience. He/she will work towards set individual as well as team targets and KPI’s to drive revenue across key areas.  

It is an extremely rewarding, yet fast paced role, therefore M&E coordinator must be able to work under pressure in order to adapt to changing customer needs and deliver results in line with deadlines and targets to maximise sales opportunities and revenue.  

Explore more about King Street Townhouse Hotel here.

 

PRIMARY ROLE RESPONSIBILITIES:

• Maintains an excellent business relationship and rapport with clients 
• Handles incoming inquiries and conducts initial qualifying process to identify the client needs and expectations and convert into confirmed business 
• Colleagues’ responsibility is to have full knowledge of the hotels/ venues they represent 
• Submits proposals in compliance with client needs, negotiate and actively drive his/her activities with the objective of securing potential business 
• Fully aware of departmental yearly, quarterly and monthly revenue goals, products and services 
• Takes ownership and initiative to solicit business  
• Handles guests requests independently and proactively 
• Conducts hotels/ venues site inspections, guests meetings or handles walk-in inquiries in a professional manner  
• Attends and provides support to any promotional activities as advised/required by the company 
• Handles ad-hoc projects as assigned by the manager 
• Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel 
• Ensure any information or client needs are stated in the function sheets or any other documentation within the company policies 
• Works independently, well organized and initiates communication through required channels for timely services delivery 
• Maintain up to date information and reports according to the company practices 
• Communicates accurately and timely with the manager in line  
• Contributes ideas and feedback to the manager in line/ Head of Sales, on new or existing contractors performance 
• Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company 

 

APPLICANT REQUIREMENTS: 

• Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish  
• Able to make informed decisions independently with business goals in mind, solution orientated  
• Positive ‘can do’ attitude  
• Strong sense of need for achieving of goals and revenues targets  
• Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects  
• Copes well in high pressure environments to maintain top quality of service and work delivered throughout   
• Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first 
• Innovative and creative to identify new ways to maximise revenue and improve processes  
• Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)  
• Immaculate attention to detail (data management etc)  
• Experience managing Meetings and Events enquiries at a property with multiple event spaces and bedrooms  
• Experience using MS Office and hotel management systems including PMS, CRS & POS   

 

BENEFITS:

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability 

 

 

ABOUT THG EXPERIENCE:

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

 

APPLY:

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!