Fraud Investigator

Location: Icon 1, M90 5AA

About Online Fraud

The latest figures report 4.5 million cases of fraud in the UK alone and as payment and transaction mechanisms multiply and organisations become more complex, the risk of fraud grows. As targets become more attractive, individual fraudsters are joined by well-resourced, organised criminal enterprises.

About the Fraud Department

The Fraud department are involved in all parts of the fraud process, from awareness and prevention to detection and resolution, using our award-winning in-house built fraud platform, THG Detect. Analysts, agents, investigators, data scientists and management work as a unit to find effective ways to combat fraud at THG. This team interacts with almost every other team in the business; there is never a dull moment.

About the Role

The Fraud Investigations team is responsible primarily for ‘Detection & Investigation’, whilst working closely with the wider Fraud team on all other areas. We are looking for someone with specific experience identifying fraud and abuse in company systems and processes, investigating root cause and managing complex fraud problems through to closure. Someone who understands the fraudulent mind and can see beyond presented facts.

Responsibilities:

• Support Audit, Human Resources, Information Security and Finance Teams with queries, monitoring and investigations
• Assess and resolve referrals for Investigation from the Fraud Team and Customer Service
• Work closely with our Fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse
• Review and monitor BI reports in line with current threats to the business and undertake actions where appropriate, including, but not limited to reviewing process/controls
• Brand Protection activities such as marketplace audits, proactive detection of online groups, forums, pages, unauthorised resellers and persons of interest who seek to defraud THG
• Monitor, investigate and act on THG misuse of staff discount and other benefits
• Proactive monitoring of sales queues for either organised fraud or decisional issues and reporting findings to relevant management

Requirements:

• Excellent communication and interpersonal skills
• Experience with Open Source Intelligence
• Experience conducting investigations/ Investigative experience in a similar role (Finance/ audit/ compliance)
• Certification such as ACFS or CFE (or equivalent)
• Experience producing high quality reports. Proficiency in the Microsoft family of products (Outlook, Word, PowerPoint, Excel, Access, One Note)
• Familiarity with brand protection and channel distribution concepts
• Ability to maintain utmost confidentiality
• Familiarity with AML would be beneficial
• A demonstrated ability to work effectively in a fast-changing environment
• A natural inclination to and affinity to all thing’s fraud: Ability to think like a fraudster and anticipate vulnerabilities and potential exploitation
• An apolitical team player who doesn’t get rattled easily and focuses on getting things done

Benefits:

• Competitive salary
• Onsite Doctor
• Employee discounts
• Gym Discounts
• Company bonus scheme
• Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.