French Customer Service Advisor

 

Location – Wroclaw, Poland (Office based)

Contract – 3 - 6 month Fixed Term.

Shift Pattern – 9am-5pm / 1pm-9pm including a 1 in every 3 weekends. 

 

Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you’ll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more!

In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.

If you're ready to take the next step in your career, challenge yourself, and grow in an evolving industry, THG is the perfect place for you.

 

Key Responsibilities:

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.

 

What We’re Looking For:

• Strong written and verbal communication skills.
• Fluent in French - Written and verbally. 
• A positive attitude with a desire to learn and develop new skills.
• A professional, approachable, and dedicated individual with a passion for delivering great customer service.

 

 

Being Part of THG Orbit: 

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms... 

 

Benefits: 

• Staff discounts on THG brands
• Employee Saving Scheme 
• Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities 
• Private Pension Scheme 
• 25 days annual leave
• Buy back your time scheme
• Birthday leave
• 2 days of volunteer leave 
• Free parking 
• Tech Scheme