General Manager - Hale Country Club & Spa

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel and Great John Street Hotel. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Responsibilities

Lead and inspire the team to deliver a 5* service within the Club
Oversee day to day activity of the Club including; F&B, Kitchen, Spa, Gym, Padel and Memberships
Work with wider THG teams on new concept development ensuring THG brands are integrated into the offering at every opportunity
Work with finance to ensure a profitable business
Accountability for ensuring the smooth operation of the Club and ensuring day to day health & safety and compliance regulations are adhered to for everyone, while delivering an excellent member experience
Plan and execute member events with the marketing team
Maximizing the member experience through high standards and consistency in every department and seek ways to improve the member experience at every opportunity
Responsibility of the P&L and implementing initiatives to drive secondary spend
Identify training gaps and create appropriate solutions and continue to evolve the team
Project manage with senior management any refurbishments or additional offerings to the Club

Requirements

Extensive experience as a General Manager, preferably within a 5* environment, desirably within a health club setting
Commercially astute
Experience of managing all operational departments
A proven background of improving and maintaining high standards
Be an excellent and inspiring communicator at all levels
Experience leading and inspiring a team to deliver exceptional guest experiences

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

General Manager - Hale Country Club & Spa

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