Restaurant Supervisor - King Street Townhouse Hotel

 

JOB DESCRIPTION: 

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40-45 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience

Immediate Start Available

King Street Townhouse Hotel is seeking a dynamic Restaurant Supervisor to lead our food and beverage team and to ensure a smooth running of the Food and Beverage department ensuring all guests receive the highest level of service standards at all times..

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

 

PRIMARY ROLE RESPONSIBILITIES

• Lead by example and deliver on the departmental standard during AM and PM shifts
• Provide consistent support to shift managers to ensure team alignment with company standards.
• Supervise and schedule the Food and Beverage team.
• Be visible and approachable at all times for staff and guests.
• Coach and mentor team members, assist with training and new starter inductions.
• Attend operations meetings and weekly team meetings.
• Offer support to the Food and Beverage Manager.
• Maintain extensive knowledge of wine, cocktails, and seasonal menus.
• Take ownership to ensure service standards are met and maintained.
• Ensure customers' needs are anticipated and service objectives achieved
• Take and communicate food and beverage orders promptly and accurately.
• Ensure exceptional service delivery, handle guest complaints efficiently, and ensure guest satisfaction.

BENEFITS:

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

 

APPLICANT REQUIREMENTS:

• Leadership Experience 1 year - Previous and proven experience within Food and Beverage operations.
• 5* Luxury Hotel or high-level serving experience preferred.
• Must be flexible - Available to work different shift patterns including evenings and weekends if required.
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box
• Highly organized with the ability to prioritize workload effectively
• Commitment to continuous learning and development
• Strong communication skills and ability to lead and motivate a team
• Confident in customer interactions and managing guest expectations
• Positive 'Can-Do' attitude with a drive to exceed guest expectations
• Excellent knowledge of wines, WSET qualification desirable

 

ABOUT THG EXPERIENCE 

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

 

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!