Retail Spa Therapist | ESPA

Job Title: ESPA Retail Spa Therapist 
Location: Whittlebury Park, UK 
Company: ESPA

Guided by 30 years' experience ESPA’s luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home. 

Purpose of Role: 

As an ESPA Retail Therapist, you will assist in the day to day running of the ESPA account working on property at one of ESPA’s Key accounts. Based on the ESPA Partner property with the ESPA Senior Retail Therapist and in house team, you are responsible for inspiring and educating our customers to find their Inner Calm. You will contribute to the ESPA business by driving sales of treatments and products. You will grow awareness of the ESPA brand using both internal and external promotional activity and carry out spa-therapy treatments on the sales floor and within treatment rooms. As an ESPA ambassador you are responsible for ensuring Company standards are always maintained to the highest level and that professionalism, honesty, customer enthusiasm and personal presentation is always maintained. 

Key Responsibilities: 

• Pro-actively and enthusiastically drive sales and ensure that both personal targets and monthly targets are met. Striving to always exceed set targets.
• Raise awareness of the ESPA brand and educate prospective customers in product and treatment range.
• Responsible for collating personal daily, weekly, and monthly sales figures. Keeping any confidential information in strict confidence.
• Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.
• Accountable for ensuring personal presentation is of the highest standard.
• Ensure that customer service is of the highest standard, escalating any client complaints promptly with professionalism to senior management.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away in accordance with GDPR guidelines.
• Participate fully in promotional / PR activity and ensure the success of the promotion and/or events.
• Ensure products and treatments prescribed are appropriate to customer needs and consider medical contraindications.
• Conduct treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings.
• Assist team in completing stock and NSV checks. Communicating to senior management if there are any discrepancies to support these being rectified.

Flexibility to work contracted hours across a seven-day period to support business needs, events, and commercial opportunities in alignment with property events and marketing initiatives. 

Skills & Experience: 

• Previous experience, within a retail environment.
• Minimum Level 3 NVQ in Beauty Therapy, and active hands-on treatment experience.
• Proven sales record, and ideally experience delivering treatment and retail targets.
• Exemplary customer service experience.
• Satisfactory level of computer literacy, in Word and Excel.
• Professional, supportive with a positive can-do attitude.
• Ability to influence at all levels.
• Entrepreneurial and a forward thinker.
• Experience / confidence working independently or collaboratively to drive events internally.

 

KPI’S: 

• Retail and Service Budget / Target 

• ATV / AUT 

• CRM data capture 

• Customer loyalty and retention through repeat bookings  

• Event and Marketing targets & metrics