Security Concierge (King Street Townhouse Hotel)

 

JOB DESCRIPTION: 

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, 4x on and 4x off (days & nights shift rotation)
Salary: Competitive, reflecting your skills and experience

 

We are currently recruiting for a skilled and dedicated Hotel Security Concierge to join our team at King Street Townhouse Hotel. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

 

PRIMARY ROLE RESPONSIBILITIES:

• Front line Security duties including all visitor and contractor controls
• Operation of the front of house reception and guest services
• To take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
• To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner.
• To ensure that any breaches of security or damage is reported to the relevant authorities.
• Daily completion of site report, to relate repairs and issues raised by occupiers, visitors or colleagues.
• To ensure the building frontage is kept clean and tidy.
• To record all site issues as they arise and recording updates and job completion
• A register of key usage, key holding and usage by contractors
• A diary of expected visitors
• Planned visits/permissions given to contractors.
• Parcels and recorded deliveries.
• Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
• All contractors must have the correct authority to carry out repairs/works before commencement.
• Follow company / client procedure and guidelines for Health and Safety in relation to compliance
• Ad hoc duties reasonably requested by Management
• Requirements to regularly walk the perimeter, grounds and hallways of the hotel.
• To liaise and support other departments within the hotel

 

APPLICANT REQUIREMENTS:

• SIA License
• Valid First Aid at work certificate
• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure

 

BENEFITS:

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

 

ABOUT THG EXPERIENCE

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

 

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!