Senior Spa Therapist (Full time) - Hale Country Club & Spa

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

JOB DESCRIPTION:

Location: Hale, Cheshire
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including some weekends (5 days a week)
Salary: Competitive, reflecting your skills and experience

Hale Country Club & Spa is recruiting for a full-time Senior Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.

Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community. Find out more about Hale Country Club here.

PRIMARY ROLE RESPONSIBILITIES:

Greet guests at reception to deliver a memorable experience
Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
Maintain a professional, clean environment ensuring that our guests/members are comfortable
Fully understand existing treatments and procedures to effectively deliver a world class service
Ensure that all treatment rooms are prepared and fit for purpose
Attend weekly/monthly team meetings and events
Deliver exceptional aftercare and retail recommendations to all clientele
High standards of presentation and cleanliness are maintained at all times
Delivering brand standards
Booking in clients and taking phone calls
Achieving treatment and retail targets
Knowledge in our brands NVQ level 3 beauty therapy or equivalent
Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities

BENEFITS:

50% off dining at Hale Country Club & Spa and discounted membership
Exclusive room rates for you and your family at King Street Townhouse Hotel
20% off dining at King Street Townhouse Hotel
Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
In-person or video GP consultations, discounted prescriptions, and physiotherapy
Increasing annual leave with service, plus your birthday off
Continuous learning and development opportunities
£250 bonus for referring a friend
Complimentary meals during shifts and provided uniforms
Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
Access to in-house Wellbeing Program
Pension scheme for financial stability

APPLICANT REQUIREMENTS:

Specific experience within a spa/health club environment
Qualified to NVQ level 3 or equivalent
Experience with ESPA and Elemis is preferred but not essential
Impeccable attention to detail and customer service experience
Proven experience working as part of a successful team with excellent interpersonal skills

ABOUT THG EXPERIENCE

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Senior Spa Therapist (Full time) - Hale Country Club & Spa

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