Senior Technical Manager - 3PL, B2B & Licensing

• Manage product safety and quality at multiple THG Fulfilment and 3PL sites across the globe
• Multiple client-facing role, including being the technical contact for licensing and retailer requirements for onward Technical Performance Management
• Implementation of product safety and quality standards/systems across fulfilment and 3PL
• Creation and implementation of Technical Performance Management for Licensing and Retail
• Improve Quality Culture across fulfilment and 3PLs

• Support Fulfilment and 3PL sites to maintain the THG Standard for Storage (or equivalent) for Fulfilment of finished products to consumers
• Manage the onward Quality performance management of license and retail supply channels
• Embed a standardised set of Quality processes across the globe to support the reduction of product incident
• Ensure implementation and compliance to BRC storage and distribution (or equivalent standards) at all THG associated fulfilment sites globally
• Ensure licensing brands are hitting our performance metrics (after creation) and there’s no risk to food safety
• Manage the reduction in customer complaints across fulfilment, 3PL, retail and licensing
• Support via being an SME, improvements to fulfilment quality monitoring KPIs (e.g., right first time, FIFO, traceability etc)
• Influence and engage with key operational stakeholders from across the fulfilment and 3PL sites (at site lead level) to ensure compliance to quality standards
• Engage and build relationships with licence and retail account executives to build quality and compliance attributes into licencing and retail contracts, before signing off
• Ensure compliance to a BRC storage and distribution standard (or equivalent) across THG Fulfilment including 3PLS
• Ensure that Quality requirements to support brand protection are covered within any new licensing or retail agreements
• Ongoing Technical Performance Managing (e.g., by Scorecard) is created, implemented and improvement plans to support improvements to the scorecard are in place

• Support Improvements in:

  Returns due to – damage, missing, out of date Fulfilment complaints

  Waste in all its forms

  Standardised processes across the global Fulfilment structure

  Quality Performance to be considered on licensing and retail account

Experience:

• Technical Account Management experience
• A proven track record in quality systems management
• Experience managing external teams in 3rd party/internal audits and technical visits
• Strong communication skills with the ability to influence at all levels
• Previous experience in identifying and driving quality and continuous improvement objectives
• HACCP level 4 certificate
• Food safety level 4 certificate
• Lead Auditor certificate (BRCGS) (required but not essential)
• Experience with BRCGS and equivalent standards
• Ability to travel (with some overnight stays)